Be an early applicantLess than 25 applicants

Company

Microsoft · 6 hours ago

Customer Business Outcomes Specialist

Washington, DC

Full-time

Remote

Mid, Senior Level

$106K/yr - $185K/yr

5+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers’ business that starts with their desired business outcomes

Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments and Business Envisioning workshops.

Execute and deliver CBO Workshops that will validate the customers’ business outcomes, identify business and technical capabilities that need to be adopted or matured.

Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture

Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused to wins where we will establish Microsoft as the partner of choice within a vertical

Lead multiple, highly complex engagements across various functions, which ultimately combine into one comprehensive model for engaging customers in a Business Outcome oriented sales motion

Internal Planning: Align customer goals & CBO research to determine approach for workshop

Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria

Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers’ specific Key Performance Indicator (KPI) measurements

Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high value – high impact outcomes.

Embody our culture and values

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solution salesSolution assessment consultingArtificial intelligenceMachine learningGenerative AIConsultative workshopsDigital transformationFinancial modelingBusiness/technology consultingTechnical salesDiversity & InclusionMicrosoft certifications

Required

5+ years solution sales or solution assessment consulting, or related experience

Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience

relevant certifications from Microsoft or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience

equivalent experience

2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI

Preferred

MBA

Demonstrated ability to facilitate consultative workshops with senior level customer executives focused on solving their most pressing business needs

Experience driving measurable outcomes over a long period of time across multiple activities

Focus on improving a culture of Diversity & Inclusion

Creative problem solver with the ability to align various stakeholders on a common goal for customers

Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority

Digital transformation experience with large and complex customers or industry experience and its functional knowledge

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)