Global Travel Collection · 8 hours ago

Application Support Specialist

United States

Full-time

Remote

Entry, Mid Level

3+ years exp

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Responsibilities

Working in the Service Desk environment, requests are opened for questions and concerns from multiple departments. The requests can include, but are not limited to:

GDS Software support

ClientBase product Support

Report and escalate GDS system issues to next level

Agent GDS Questions (formats, workflow, processes)

Agent Onboarding

TripCase support for agents

Assist with Agency Implementations

Agent facing product support

SharePoint support

Evaluate and escalate issues for training opportunities. Collaborate with training team, Operations Directors and Managers to highlight reoccurring issues, errors, and gaps in GDS skills.

Evaluate and escalate issues to other IT and Operational teams as necessary.

Continuously review and enhance communication procedures and channels to ensure proper delivery of relevant information to agents and support teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SABREGDS systemsTravel industry knowledgeGDSxConcur CompleatClientBaseTravel agent experience