Mark43 · 6 hours ago
Account Manager - East
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Advocate for the client to ensure their needs are being met while driving customer satisfaction and retention.
Collaborate with clients to understand their workflows and challenges, providing tailored solutions that drive value.
Partner with implementation and support teams to deliver a seamless post-deployment experience.
Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels.
Act as a liaison between clients and Mark43's internal teams to ensure that feedback and issues are communicated and resolved effectively.
Utilize metrics to demonstrate return on investment (ROI) to customers and continually align our work towards customer's KPIs.
Develop and execute strategic account plans with a focus on renewals, expansions, and upsell opportunities.
Identify and nurture relationships with key stakeholders and power users within client organizations.
Lead negotiations for contract renewals, expansions, and additional product sales.
Partner with sales leadership to forecast account growth opportunities and track revenue-related KPIs.
Deliver executive business reviews (EBRs) to police leadership and key stakeholders.
Provide product feedback to engineering and product teams based on customer insights.
Collaborate internally to develop strategies that address customer needs and improve processes.
Actively contribute to testing and refining new workflows to enhance customer and internal satisfaction.
Qualification
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Required
5–10 years in account management, customer success, consulting, or related roles.
Proven ability to manage renewals, upsell opportunities, and contract negotiations.
Outstanding verbal and written communication skills, with the ability to translate complex technical topics for a variety of audiences.
Skilled at identifying and addressing customer challenges, either independently or collaboratively.
Strong organizational skills, with experience documenting tasks and managing multiple priorities.
Willingness to travel up to 50–80%, often working directly from client sites.
Preferred
Experience in SaaS or enterprise software is highly preferred.
A four-year degree is preferred but not required with relevant experience.
Interest or experience working with government clients, including law enforcement, is a strong plus.
Benefits
Opportunities to grow through professional development programs, such as Udemy.
A supportive, inclusive workplace that values innovation and diverse perspectives.
Company
Mark43
Mark43 offers cloud-based public safety software for law enforcement to ensure accurate responses.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$268.82M2024-05-31Series E· $40M
2021-07-12Series E· $101M
2020-04-01Series D· $50M
Leadership Team
Flo Mayr
Co-Founder
Matt Polega
Co-Founder and Vice President of Operations
Recent News
SEC
2024-06-03
2024-05-21
Company data provided by crunchbase
