General Dynamics Information Technology · 6 hours ago
Healthcare Customer Service Representative
United States
Full-time
Remote
Entry Level
$47K/yr - $58K/yr
2+ years exp
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No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language.
Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided.
Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided.
Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner.
Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase.
Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results.
Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process.
Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback.
Participating in client meetings and documenting notes in a clear and concise manner.
Qualification
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Required
Bachelor’s degree plus 2+ years of full-time customer service experience.
Excellent verbal and written customer service skills.
Advanced research skills and experience troubleshooting issues.
Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook).
Understanding of health care, the ACA, and/or related issues.
Candidate must be able to obtain Public Trust clearance.
Candidate must have lived in the United States at least three (3) out of the last five (5) years.
Preferred
SAFe or other Agile certification, such as SAFe Agilist or SAFe Scrum Master
Knowledge of Salesforce is a plus but not a requirement.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Excellent written and oral communication skills.
Demonstrated presentation and public speaking skills.
Sound analytic, problem solving, and qualitative skills.
High level of initiative coupled with quick learning ability.
High degree of professional maturity and sound decision-making ability.
Proven team player; strong relationship building skills both internally and externally.
Benefits
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
Recent News
2024-11-21
Company data provided by crunchbase
