Be an early applicantLess than 25 applicants

Company

Arizona Department of Health Services · 5 hours ago

LICENSING COORDINATOR

Phoenix, AZ

Full-time

Remote

Entry, Mid Level

$44K/yr - $44K/yr

5+ years exp

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Responsibilities

Process initial and renewal applications.

Answers telephone calls and emails and give appropriate specialized guidance and information to the customer to facilitate resolution of the issue.

Research the various databases to identify a record, order information and the status of documents.

Handles complex customers in a calm, professional manner.

Interprets and applies statutes, rules, policy and procedures as appropriate to the job function.

May evaluate and recommend changes to processes and procedures.

Soft, review and process all mail and requests that customers send through the mail and electronically.

This includes updating the ASPEN database related to licensing applications.

Provide administrative duties and/or clerical support for special projects as assigned by the supervisor to include serving as a backup supervisor and training other staff members.

Prepares documents for public record requests ensuring documents are redacted and the request is inclusive of the documents requested.

Other duties as assigned as related to the position (typically 5% - 10%)

Qualification

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Customer service techniquesOffice equipment usageComputer systems proficiencyPerformance ManagementContinuous Quality ImprovementLean methodologies

Required

Minimum high school diploma or equivalent.

5+ years of experience in customer service.

Knowledge of customer service techniques.

Knowledge of use of office equipment and computer systems.

Knowledge of general office procedures and practices.

Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in oral and written communication.

Skills in using courtesy and tact when interacting with internal and external customers.

Skills in using office phones.

Skills in using office equipment and computer systems, operate new computer systems and processing equipment.

Ability to learn the general rules, regulations, and policies relating to Special Licensing.

Ability to learn and operate new computer systems and processing equipment.

Ability to provide information using oral and written communication.

Ability to listen and interpret information.

Ability to resolve problems.

Ability to multi-task with attention to detail.

Ability to support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.