Vector Security · 8 hours ago
Customer Support Representative (Evening)
Gainesville, VA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Handling Inbound Customer Service and Technician Overflow Calls:
Answer phones and complete calls as per metrics.
Collaborate with internal teams to gather information and deliver solutions to the customer.
Manage customer calls and help them with emergency active alarm events.
Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
Regularly check CS Review cases to ensure accuracy and efficient response times.
Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
Programming Projects:
Complete a minimum of 10 Code Change requests per shift.
Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.
Qualification
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Required
High School or equivalent qualification.
1-2 Years experience in customer service industry.
Customer Service Oriented: Talking to customers on the phone, provide resolutions efficiently.
Time Management: Prioritize work and projects versus maintaining phone coverage.
Eagerness to Learn: Continually amass knowledge of different programs and systems to provide efficient customer service.
Conflict Resolution: Handle difficult customer calls while maintaining a professional demeanor.
Phone Skills: Have a pleasant and professional demeanor while handling customer calls.
Problem-Solving Skills: Evaluating unique customer service requests for optimal resolution.
Team Mindset: Support others on the team, collaborate for knowledge and assistance.
Benefits
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
Company
Vector Security
Vector Security provides intelligent security solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$450M2019-06-11Debt Financing· $450M
Leadership Team
Pamela J. Petrow
President & CEO
Chuck Thropp
Chief Financial Officer
Recent News
The Business Journals
2024-01-28
2023-12-28
Security Systems News
2023-12-28
Company data provided by crunchbase
