77 applicants

Company

Fors Marsh · 5 hours ago

Telephone and Survey Help Desk Representative (Temporary)

United States

Full-time

Remote

Entry Level

$17.50/hr - $25/hr

1+ years exp

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Communication HardwareConsumer Research

No H1B

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Responsibilities

75% providing support via email, 25% providing support via phone (inbound/outbound calls).

Troubleshooting incoming questions from survey respondents by using provided tools and Standard Operating Procedures.

Accurately answering respondent inquiries with respect in a professional and courteous manner, escalating inquiries to the project team as appropriate.

Documenting help desk interactions for review and further training.

Must be able to handle inbound and outbound calls and emails.

Strong customer service skills and reading comprehension.

Ability to problem solve, critical thinking, attention to detail.

Qualification

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Telephone supportOnline survey support

Required

1-3 years answering incoming calls, placing outbound calls, troubleshooting problems that relate to project work, providing online survey support, and processing paper surveys.

Ability to work 10:00am – 6:00pm EST, Monday through Friday from December 27, 2024 - March 14, 2025.

Ability to effectively work remotely with your own high-speed internet (a mobile or hot spot environment is not acceptable).

Strong attention to detail.

Excellent written and communication skills.

Ability to take initiative and problem solve basic technical issues.

Ability to maintain a high level of professionalism and confidentiality.

Benefits

Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.

Remote work.

Our company culture, which values balance and allows each employee to take leave as they require to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.

We provide a floating holiday bank so you can celebrate the days you value.

Generous matching retirement contributions and no vesting period starting the third month of employment.

Dedicated training and development budgets to expand your expertise and grow your skillset.

You can volunteer your way with paid time off.

You can participate in Fors Marsh staff-led affinity groups.

Our employees receive product and service discounts through the certified B Corp network.