Certara · 6 hours ago

Sales Support Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Monitor queue of incoming RFIs/Questionnaires, ensuring they are properly documented and tracked.

Review requests to understand the scope, requirements and deadlines. Communicate with the requesting party to clarify any questions or provide additional information as needed.

Prioritize, and manage related communication around such prioritization, per deadlines, strategic importance, and agreed escalation pathways

Liaise with internal stakeholders to communicate requirements and obtain necessary information and inputs to ensure response completeness

Identify any potential challenges or areas requiring clarification or that threaten successful completion. Schedule and lead meetings to discuss and clarify priorities and requirements with relevant stakeholders

Compile and organize inputs to create an accurate, clear, complete, and cohesive response that meets stated requirements and also positions Certara for success

Draft, review, and edit responses to ensure clarity, accuracy, and consistency

Tailor responses, as applicable, to meet the specific needs, relationship history, in context of the commercial opportunity/ies.

Adhere to the approved workstream workflow

Ensure that all final responses are reviewed for accuracy, compliance, and completeness before submission

Utilize the approved repository or responses and engage with approved stakeholders per subject area

Implement and maintain best processes for RFI/Questionnaire management

Submit completed responses to the requester on time and to request specifications

Track and document the status of submitted RFIs/Questionnaires, including any required follow-up actions; provide regular updates to management and relevant teams, as applicable

Generate reports on the RFI/Questionnaire process, including KPIs, response times, volume, and areas of improvement

Analyze trends to identify common themes, challenges, and opportunities

Monitor industry trends and best practices

Propose and implement process improvements

Drive and participate in preparation of proactive customer response materials/sites

Qualification

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Sales Support ExperienceRFI/Questionnaire ManagementProject ManagementMicrosoft Office SuiteCustomer FocusCRM SoftwareProcess Management