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Company

AAPC · 6 hours ago

Head of Product

Salt Lake City, UT

Full-time

Remote

Director/Executive

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Responsibilities

Establishing a New Product Division:

Lead the formation of a dedicated product division, consolidating and streamlining product-related responsibilities that have historically been managed by various other departments

Develop a cohesive product vision that integrates marketing, IT/engineering, sales, operations, and industry SME expertise to better serve AAPC’s customers and meet market needs

Ensure smooth transitions and collaboration with other departments to clarify ownership of product lifecycle activities

Work within current organizational structure initially, ensuring this new division is accretive in value and not dilutive or disruptive to process, platform, people, project, and/or product improvement

Product Strategy & Ownership:

Create and oversee the execution of a comprehensive product strategy that supports AAPC’s mission and aligns with AAPC’s overall financial goals and objectives

Own the end-to-end product lifecycle— from ideation and launch to post-launch growth, maturity, saturation, decline, and either revival or grave —working closely with all relevant teams to ensure cohesive delivery

Manage a diverse portfolio of products across different roles, organization types, and global markets, ensuring products are scalable, adaptable, and meet localized needs

Create and manage product roadmaps, timelines, and budgets to ensure timely and successful product launches.

Thrive in an environment where active contribution to both high-level strategy and the day-to-day work of the product team is needed.

Balance visionary leadership with tactical execution, leading by example and diving into the details when needed to ensure product success

Innovation & Market-Driven Product Development:

Leverage market research, competitive analysis, and customer insights to guide the product roadmap, focusing on both immediate opportunities and long-term innovation

Encourage product innovation by exploring emerging technologies and digital transformation trends (e.g., AI, machine learning, RPA, mobile apps) that can enhance user experience and product value

Identify opportunities to innovate in product delivery by leveraging customer feedback, market research, and emerging trends.

Lead the development of data-driven products, including exposing AAPC’s data via API for customers and partners, creating new revenue streams and driving industry leadership in healthcare data solutions

Drive the development of self-service tools and features that empower customers to independently manage, configure, and optimize their use of AAPC’s SaaS products, ensuring scalability and enhancing customer satisfaction

Ensure that product offerings continually evolve to meet the dynamic needs of healthcare professionals and organizations, adapting to industry shifts and new regulatory requirements. Monitor and analyze product performance and customer feedback to identify areas for improvement based

Cross-Departmental Collaboration & Integration:

Foster close collaboration with other teams to ensure a unified vision, cross-functional solutions, go-to-market strategies, and optimal customer engagement and experience

For example, partner with the subject matter experts within and outside the organization to capture Voice of the Customer, ideation and vision, and product definition and requirements; with the Marketing team on market studies, business cases, and go-to-market strategy; with the IT team to ensure technical feasibility and proper platform development, with Operations to manage product logistics for physical and digital deliverables, and with Finance on budgeting and ROI analysis.

Product Leadership & Team Development:

Build and mentor a high-performing product team, bringing together individuals with expertise spanning technical development, content, marketing, sales, and operations to create a cohesive and efficient product operation

Foster a data-driven culture within the product division, utilizing analytics to measure product performance and inform strategic decisions

Act as a change agent within the organization, driving alignment around product-centric goals and breaking down silos between departments

Financial & Performance Oversight:

Manage product-related budgets and resource allocation, ensuring efficient use of company resources while maximizing product profitability

Collaborate with Finance to develop pricing strategies, revenue forecasts, and cost management processes

Establish key performance metrics to monitor the success of products post-launch and make data-informed adjustments to maximize market impact

Work closely with the finance team to create product forecasts and effectively manage the P&L across product lines

User Centered Product Design:

Build products that put the customer first, utilizing user feedback, testing, and market insights to continuously improve offerings

Ensure seamless product experiences across various touchpoints, from digital tools to physical resources, and work with customer support teams to provide exceptional post-launch service

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementHealthcare Industry ExperienceSaaS SolutionsCross-Functional Team LeadershipData-Driven Decision-MakingMembership OrganizationsSubscription ProductsEducational Content DeliveryCertification ProgramsOrganizational Change ManagementMarket ResearchCustomer InsightsProduct Lifecycle ManagementBudget Management

Required

Successful history of accomplishing the requirements of the position (as listed above)

Proven experience in leading product management, preferably within healthcare and/or educational industries

Expertise in managing cross-functional teams and working across departments as a central hub

Strong understanding of membership-based organizations, subscription products, educational content delivery, certification programs, professional services, and SaaS solutions. Background in at least two of these categories required

Experience overseeing a broad product portfolio across multiple markets and geographies

Exceptional leadership, communication, and organizational change management skills

Track record of rolling up sleeves and being deeply involved in the practical aspects of product management and development – showing equal comfort with delegating AND doing the work