FURTHER · 5 hours ago
Solutions Architect
United States
Full-time
Remote
Mid Level
$120K/yr - $120K/yr
3+ years exp
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Responsibilities
Partner with CSMs to ensure customers experience a smooth technical implementation.
Serve as the technical escalation point for customer issues, providing quick and effective solutions while working closely with our engineering and broader support teams.
Plan, execute, and manage technical projects for customers, ensuring that timelines and customer expectations are met.
You will work closely with the product team to influence the roadmap based on customer needs, while supporting the customer success team with technical escalations and guiding the implementation team on best practices and solution design to ensure seamless delivery.
Qualification
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Required
3+ years experience as a Solutions Architect or a customer-facing technical role such as Customer Success Engineer, Solutions Engineer, Support Engineer, or Technical Account Manager.
A genuine passion for helping customers achieve their goals.
Experience with cloud-based platforms, APIs, scripting languages like Javascript, Python, databases, and general understanding of how the modern internet works.
Ability to troubleshoot and resolve complex technical issues.
Proven track record of architecting and delivering innovative solutions for clients, focusing on scalability, efficiency, and user experience.
Ability to translate complex business needs into technical specifications, ensuring alignment with organizational goals.
Experience in managing technical projects, setting expectations, and adhering to deadlines.
Exceptional written and verbal communication skills with the ability to translate complex technical concepts for a non-technical audience.
Proven ability to build rapport and trust with clients, ensuring effective collaboration throughout the project lifecycle.
Preferred
Experience in healthcare or senior care industry.
Bachelor’s degree in a relevant technical field or equivalent experience.
Experience with project management tools (e.g., Asana, Trello, or similar).
Benefits
Comprehensive benefits package, including health insurance, retirement plans, and more.
Company
FURTHER
Further is AI software that sends automated text and email messages for lead conversations.
11-50 employees
H1B Sponsorship
FURTHER has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (22)
2022 (12)
Funding
Current Stage
Early StageTotal Funding
unknown2021-07-06Debt Financing· undefined
Leadership Team
Wes Fuller
CEO & Founder
James Johnson
Chief Product Officer, CTO & Co-Founder
Company data provided by crunchbase
