DuploCloud · 10 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $140K/yr

5+ years exp

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Responsibilities

Collecting customer’s desired outcomes and expected deliverables at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey.

Driving customer onboarding from kick off through the full implementation.

Owning the development and management of the project plan, timeline and resources, implementing customer’s first use cases into production.

Owning the internal cross functional collaboration to ensure a smooth implementation for customers.

Establishing regular touch points with assigned customers, creating and maintaining a customer success plan, tracking success initiatives.

Maintaining a comprehensive understanding of the platform, cloud provisioning and management, industry best practices, and common use cases.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementCloud TechnologiesInfrastructure ManagementProject ManagementAWSAzureGCPKubernetesECSTerraformIaC TechnologiesCustomer Management ToolsProject Management ToolsCRM SoftwareEngineering Teams

Required

5+ years of prior experience in Customer Success in the cloud service, devops, or security and compliance, ideally with a technology consulting background and experience

Strong knowledge of cloud technologies and infrastructure, including cloud platforms (AWS, Azure, GCP), Kubernetes, ECS and similar container orchestration technologies, Terraform and similar IaC technologies

Expertise in onboarding clients with engineering and security ops solutions, ensuring effective and compliant implementations

Proficient in customer management tools, project management tools and CRM software

Exceptional verbal, written, organizational, presentation, and communications skills

Detailed oriented and analytical with strong problem-solving skills

Strong project management experience & skills

Familiarity working with engineering teams