Allstate · 6 hours ago

Conversation Designer Senior Consultant II

Illinois, United States

Full-time

Remote

Mid Level

$79K/yr - $142K/yr

3+ years exp

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Responsibilities

Independently partners with the development team through implementation of tactical voice and chat experiences to ensure user experience standards are met.

Consistently adheres to and advocates for the conversational AI design process in own work without oversight.

Independently plans, conducts and facilitates iterative evaluations of conversational AI designs (usability testing, mock-up interviews, heuristic reviews, wizard of oz testing, A/B testing, qualitative and quantitative measures).

Uses conversational AI design knowledge to educate and inform project teams on the role of voice and chat design, drivers of profitability, and technical feasibility.

Proactively executes conversational AI design, and alerts leads or managers to issues or scope changes that will jeopardize timelines, even beyond own work.

Regularly contributes ideas for improving conversational AI design processes.

Consistent use of human-centered design methods and tools to analyze ambiguous conversational AI design problems and to execute solutions.

Consistently produces conversational AI designs that account for both user and business needs and technical feasibility.

Gains support for difficult decisions and enlists commitment by involving others at all stages of the conversational AI design process.

Develops in-depth conversational AI design ideas and materials; ensures understanding of technical matters by non-technical decision makers.

Imbibes their passion and knowledge about conversation design, AI and information architecture into their designs.

Qualification

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Conversational AI DesignUser Experience StandardsHuman-Centered DesignUsability TestingProduct DesignUser ResearchAgile DesignExtreme Programming (XP)Iterative Design