Personify Health · 5 hours ago
Member Service Representative
United States
Full-time
Remote
Entry Level
$18/hr - $21/hr
1+ years exp
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Responsibilities
Using top-notch interpersonal skills able understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry
Handling incoming calls from members and clients regarding a variety of requests
Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff
Navigating multiple databases simultaneously for member research and resolution
Answering questions about client and product design as well as Virgin’s involvement with members’ overall wellbeing
Assisting members with any technical issues related to website or products and escalate issues to as necessary
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Identifying, researching, and resolving customer issues using Virgin databases
Follow-up on customer inquiries not immediately resolved
Accepting repetitive work tasks performed in a confined work area
Consistently meeting established performance and quality standards
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members
Learning and retain a thorough working knowledge of all existing and new products and services
Discipline to work from home as business needs dictate.
All other duties as assigned.
Qualification
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Required
High school diploma or equivalent required
Must have at least one year customer service experience in a call center environment
Excellent written and verbal communication skills
Strong personal computer usage and Internet proficiency skills
Ability to type 30 wpm minimum with accuracy
Flexible with scheduling as business needs dictate
Ability to listen attentively and to use information provided to assist members specific needs
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Strong customer service, analytical and decision-making skills
Must be able to learn quickly in a fast-paced environment
Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Ability to learn and navigate new software quickly
Ability to set at desk for prolonged periods of time
Preferred
Some University or Post-secondary Education preferred
Familiar with cloud-based contact center software desirable
Benefits
Health, dental, vision, mental health and other benefits
Company
Personify Health
Personify Health is a software that provides health plan administration, comprehensive health navigation, and holistic well-being solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
2024-11-24
GlobeNewswire News Room
2024-11-19
2024-11-15
Company data provided by crunchbase
