Optum · 6 hours ago
Senior System Management Specialist - National Remote
La Crosse, WI
Full-time
Remote
Entry, Mid Level
$23.22/hr - $45.43/hr
2+ years exp
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Responsibilities
Provide high quality end user support working on issues raised in ServiceNow incident tickets
Resolve the raised issues, or triage for escalation, within target incident service levels (SLAs)
Document solutions to common issues to allow for better triage and support by the team
Follow procedures for routine issues and activities
Perform user account provisioning
Contribute to high application availability to meet service uptime targets
Analyze data with basic SQL queries to investigate issues
Participate in change testing, or software testing, as needed
Must have the aptitude to work independently as well as on a team
Strong analytical and problem-solving skills, as well as attention to detail, are essential, as are excellent verbal and written communication skills
Qualification
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Required
2+ years of IT experience in a customer service role
1+ years of experience with ServiceNow
1+ years of experience across multiple areas of technology to effectively triage and escalate issues
1+ years of experience functioning in a customer service role with a positive mindset
Preferred
1+ years working in Optum Serve’s suite of applications including MedNet
1+ years of experience with SQL query writing
Familiarity with monitoring or diagnostic tools such as Dynatrace, SolarWinds, Grafana, Elasticsearch
Bachelor’s degree in computer science or management information systems (MIS) or other related field with an emphasis in MIS
Equivalent combination of education, experience and/or applicable military experience will be considered
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10,001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (470)
2022 (822)
2021 (646)
2020 (458)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
CEO
J
Jay Green
Chief Financial Officer
Recent News
2024-05-31
Business Journals
2024-05-27
Company data provided by crunchbase
