GoHealth Urgent Care · 7 hours ago
Customer Success Associate - Remote
Pittsburgh, PA
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Schedule Growth appointments in Clockwise
Schedule and collect claim information for work comp referrals
Customer service resolution for urgent issues that arise with Growth clients
Provide patient lists for on-site testing for invoicing
Travel and maintain driver’s license as needed
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
Collaborate with Operations and Revenue Cycle team to ensure Growth patients have proper registration and CPT documentation in order to invoice client in a timely manner
Send out all invoicing welcome letters to clients
Answer patient questions regarding their care and keep them informed of their status
Responsible for maintenance of medical records and scanning charts to patient files
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Conduct courtesy call-backs for patient follow-up as needed
Collaborate with internal and external customers and partners on DTE processes
Travel to markets periodically to help with Growth events (clinical or marketing events)
Perform clinical duties for Growth events as needed
Participate in client kickoff calls and other meetings as necessary
Escalate client issues to manager as needed
All other duties as assigned
Qualification
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Required
Two years of administrative support experience required
Healthcare experience required
Experience in managing and implementing projects and strategic change initiatives required
High School Diploma required
Current State Driver’s License
Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software
Preferred
Experience in providing consultative services preferred
Bachelor’s Degree preferred
Company
GoHealth Urgent Care
GoHealth is an on-demand consumer-centric care platform that serves as the digital and physical front door to the healthcare ecosystem.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Kinard
Chief Operating Officer
Aishah S.
Manager, People Business Partner
Recent News
Hartford Business Journal
2024-04-07
Company data provided by crunchbase
