Baylor College of Medicine · 7 hours ago

Senior Coordinator, Technical Support Services

USA

Full-time

Remote

Mid, Senior Level

4+ years exp

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EducationHigher Education

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Responsibilities

Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks.

Peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers.

Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops. Also troubleshoots MAC OS X instability issues.

Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoint Encryption, Symantec Endpoint Protection as well as resolve issues with those apps and others that are unique to Baylor.

Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.

Qualification

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Desktop supportHardware troubleshootingSoftware troubleshootingWindows 7Windows 10MAC OS XCisco VPNSAPSymantec Endpoint ProtectionDell desktopsLenovo desktopsIMac desktopsHP printersKodak scannersLogitech webcamsDell speakersTechnical solutionsAcademic medicine experience