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Company

Writer · 6 hours ago

Technical account manager

New York, NY

Full-time

Remote

Mid, Senior Level

5+ years exp

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ContentGenerative AI

Growth Opportunities

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Responsibilities

Support Customer Success and Account Management team and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation.

Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible content

Own the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs

Communicate limitations and propose solutions, including their scope, resource needs, and projected timelines

Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations

Work closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output

Develop new processes, systems and workflows to reduce time to value for our customers

Ensure we have collateral, documentation and processes to support our customers in their technical integration needs

Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product

Qualification

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Technical Account ManagementSolutions ArchitectGenerative AIAPI IntegrationPythonBusiness Outcome OrientationCollaboration Skills

Required

5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role

Experience managing a customer book of business

Have worked with Fortune 500 customers for a high growth, B2B SaaS company

Experience working with APIs

An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences

Highly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles

Business outcome oriented: a laser focus on delivering solutions that create meaningful business results

Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve

An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.

Preferred

Experience with generative AI and prompt engineering is a huge plus

Nice-to-have: Python chops

Benefits

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for: + Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k