Nathan Littauer Hospital & Nursing Home · 6 hours ago

Online Customer Service Rep

California, United States

Full-time

Remote

Entry Level

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Responsibilities

Respond promptly to customer inquiries through email, chat, and social media platforms

Provide accurate information and assistance to customers regarding products, orders, and account inquiries

Troubleshoot and resolve customer issues in a timely and professional manner

Escalate complex issues to the appropriate department or manager as needed

Maintain a high level of customer satisfaction through effective communication and follow-up

Qualification

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Online Customer Service ToolsAdditional Education/Certification

Required

Excellent written and verbal communication skills

Strong problem-solving abilities and attention to detail

Ability to multi-task and prioritize in a fast-paced environment

Proficiency in using online customer service platforms and tools

High school diploma or equivalent required

Preferred

Previous experience in customer service or a related field preferred

Additional education or certification a plus

Company

Nathan Littauer Hospital & Nursing Home

Nathan Littauer Hospital and Nursing Home and its Family of Health Services is committed to providing safe, high-quality health and wellness services, and improving the health of our communities in a caring, contemporary environment.

Founded in 1891