WellSense Health Plan · 5 hours ago
Learning and Development Operations Technical Writer
Boston, MA
Full-time
Remote
New Grad, Entry Level
0+ years exp
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Responsibilities
Create, update, publish, and maintain documentation, obtaining necessary approvals before making changes.
Ensure the accuracy and consistency of documents by reviewing and editing for grammar, spelling, and formatting errors.
Ensure content is correctly entered into pre-existing templates and overall content framework within the knowledge management system.
Monitor request queues, research inquiries, and suggestions for new knowledge articles and incorporate updates into knowledge articles.
Stay current on Knowledge Management (KM) trends and technology to improve documentation and KM tools.
Understand and promote the mission, vision, and values of WellSense Health Plan in the workplace and the community.
Expected to take on and complete other assignments outside of the regular duties as assigned.
Qualification
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Required
Bachelor’s degree in communications, journalism, business, related field or, the equivalent combination of education.
0-2+ years of experience in technical writing focusing on writing, editing, and publishing content or equivalent combination of education and experience.
Proficient in using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook required.
Proficient business writing skills, with grammar, punctuation, and sentence structure.
Ability to synthesize complex processes into simple and engaging language and easily adapt writing to different audiences.
Demonstrated organization, prioritization, and time management skills.
Ability to adapt quickly to changing priorities.
Ability to manage competing priorities as well as stakeholders with differing objectives/perspectives.
Ability to interact with all levels of the organization, as well as external stakeholders.
Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
Ability to work both independently and collaboratively, drive work forward with minimal supervision.
Proactive, motivated, and a collaborative team player.
Successful completion of pre-employment background check.
Preferred
Prior experience in operational areas, including Customer Service, Claims, and Enrollment.
Prior experience within a Learning and Development environment.
Benefits
Full-time remote work
Competitive salaries
Excellent benefits
Company
WellSense Health Plan
A nonprofit health plan serving Medicare, Individual & Family, and Medicaid plan members in Massachusetts & New Hampshire.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Thiltgen
President & CEO
Diana Cruz
Chief Operating Officer
Company data provided by crunchbase
