IPS Group, Inc. · 8 hours ago
Customer Support Representative - Eastern Region
Baltimore, MD
Full-time
Remote
Entry Level
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Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in Help desk ticketing system
Follow-up and update customer status and information
Qualification
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Required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other technical products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Ability to work independently with little or no supervision
Excellent customer service skills
Ability to continually learn new product service techniques
Ability to communicate both verbally and in writing with business professionals
Working knowledge of Microsoft Word and Excel
Company
IPS Group, Inc.
IPS Group, Inc. offers Smart Parking solutions for innovative cities.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.33M2009-08-05Series Unknown· $1.33M
Leadership Team
Chad P. Randall
CEO
Recent News
Company data provided by crunchbase
