Breezeway · 4 days ago

Implementation Specialist, Spanish (EST)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments.

Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway.

Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met.

Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.

Proactively create, coordinate, and implement new ideas to improve the onboarding process.

Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Troubleshoot client issues to resolution or escalate to the appropriate resource.

Educate clients on how to leverage our tools to simplify their complex workflows.

Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.

Develop domain expertise in property care and a deep understanding of client needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in SpanishFluency in EnglishImplementation experienceTechnology experienceCRM softwareGoogle SuiteExcelProject managementZoomSlack

Required

Fluency in Spanish and English

Ability to work EST hours

2+ years of relevant experience in implementation or project management

Experience in Technology or SaaS company

Proven track record for creative problem-solving for clients

Able to navigate CRM software and web-based tools effectively

A strong understanding of Google Suite, Zoom, Slack, and quick-to-learn technology integrations

A strong understanding of Excel, with expert proficiency in conditional formatting, VLOOKUP, using shortcuts and formula functions, and sorting and filtering data

Strong verbal, written, and listening communication skills

Ability to manage and prioritize multiple tasks

Able to thrive in a fast-paced, dynamic environment

Proven track record of creative problem-solving and attention to detail

Adaptable and flexible in response to change