Pearson · 5 hours ago

Customer Success Manager - Enterprise

Minneapolis, MN

Full-time

Remote

Mid Level

$85K/yr - $90K/yr

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Responsibilities

Serve as a strategic partner to Pearson’s largest customers, building strong relationships, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.

Become an expert in Pearson’s Credly product in order to consult and educate customers on best practices on digital credentialing.

Leverage Catalyst, (our Customer Success platform) to track customer activity, monitor health, automate daily and weekly tasks and communicate with customers.

Be a customer advocate by capturing feedback, understanding problems that need to be solved, and providing appropriate and timebound solutions.

Coordinate with the Implementation team to ensure a seamless transition from onboarding/implementation, to ongoing support.

Maintain and leverage Success & Growth Plans for customers.

Intimately understand our customer risk workflow and proactively take action to ensure a low at-risk customer count.

Coordinate with our Sales team to drive renewal and expansion efforts, actively working to increase our penetration into customer’s organizations.

Own and maintain customer satisfaction score.

Grow with amazing people who laugh a lot, own our mistakes, strive to better, are open to feedback, and help each other.

Qualification

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Customer SuccessEnterprise-level supportData-driven decision makingProject managementImplementation coordinationCustomer satisfaction managementRelationship building