200+ applicants

Company

Oracle · 7 hours ago

Technical Analyst 3-Support

United States

Full-time

Remote

Mid Level

$21.59/hr - $60.63/hr

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Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle products knowledgeCustomer support experienceProblem resolution skillsElectronic Support ServicesTechnical troubleshooting

Required

Deliver post-sales support and solutions to the Oracle customer base.

Resolve post-sales non-technical customer inquiries via phone and electronic means.

Address technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services.

Facilitate customer relationships with Support.

Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs).

Resolve problems related to the installation, recommended maintenance, and use of Oracle products.

Have an understanding of all Oracle products in their competencies.

Possess in-depth knowledge of several products and/or platforms.

Be highly experienced in multiple platforms.

Complete assigned duties with minimal direction from management.

Research and develop solutions to customer issues independently.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)