Wardlow & Cash, PA ยท 6 hours ago
Call Center Representative
United States
Full-time
Remote
Entry Level
Maximize your interview chancesAccountingConsulting
Hiring Manager
Kristy Dixon
Insider Connection @Wardlow & Cash, PA
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide Support: You will handle all consumer requests such as document requests, contract questions and information inquiries
Handle and carefully respond to all inbound and outbound customer inquiries
Great written and spoken communication skills
Someone with contact-center or high volume customer service experience is good
Will deal with phone calls, emails, cases, etc.
Health industry exp not a must
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers
Qualification
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Required
High School Diploma is required
Proven problem solving skills along with excellent communication skills
Ability to interact with various types of customers
Must be able to work with minimal supervision.
Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.
Excellent verbal and written communication skills.
Attention to detail and problem-solving skills.
Preferred
Some experience in customer service setting preferred.
Benefits
Work from home/remote
Medical, Dental, Vision
Paid training
Paid time off and paid holidays
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401k with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Company
Wardlow & Cash, PA
Has been serving the tax and accounting needs of our community and beyond since 1976.
Founded in 1976
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
