allUP ยท 5 hours ago
Customer Service Representative
Austin, Texas Metropolitan Area
Contract
Remote
Entry Level
$25/hr - $32/hr
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Responsibilities
Provide exceptional support via email (using Front) and chat
Resolve diverse customer inquiries - from account questions to technical troubleshooting
Work in small blocks (2-3 hours) across multiple days to maintain quick response times
Create and improve support documentation, email templates, and Loom videos
Identify patterns in customer issues and propose solutions to prevent future problems
Collaborate with founders to improve our product and communication based on customer feedback
Qualification
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Required
Experience supporting a consumer tech product, ideally at a startup
Familiarity with Front or similar email-based support tools
Track record of creating clear documentation and support materials
Strong written communication skills with attention to detail
Proactive problem-solving mindset - you spot issues before they become trends
Comfort with flexible scheduling and working independently
Company
allUP
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Joe Fernandez
Co-Founder & CEO
Weston Westenborg
Co-Founder
Company data provided by crunchbase
