Strategic Systems Inc · 5 hours ago
Implementation Engineer w/Healthcare
United States
Contract
Remote
Mid Level
3+ years exp
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Hiring Manager
Mohammed Asif
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Responsibilities
Install, configure, and test software including Nuance applications, tools, and 3rd party systems such as Operating Systems, database management software, and tools and utilities on customer facing production environments.
Meet or exceed deadlines for all assigned projects.
Conduct planning, installation, configuration and validation of Nuance healthcare application solutions in customer on-premise servers and workstations with the aid of installation manuals and system requirements documentation.
Collaborate with a project team and communicate outcomes to the assigned project manager.
Demonstrate high availability and responsiveness to client and project team needs.
Research, analyze, document, and manage high quality resolutions to complex technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures in a fast-paced critical patient care environment to ensure timely response to customer inquiries, problem resolution, and reporting/escalation of unresolved issues.
Conduct detailed log file analysis, environmental and alerts monitoring, and system or application workflow configuration analysis and changes.
Draw conclusions to support your decisions and resolution actions.
Provide advanced technical support and services via telephone, email, chat to external and internal customers.
Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
Facilitate and lead customer conference calls when necessary to manage the resolution of critical customer account issues.
Actively collaborate with other team members, including participating in team discussions and assisting with team knowledge sharing.
Reproduce errors in test and lab systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing.
Exercise discretion to devise workarounds to problems, document procedures, and communicate appropriately to customers to minimize adverse risk and avoid continued or recurring disruption.
Structure your time effectively; balance competing priorities, complete work in a timely manner and meet established quality and administrative documentation expectations.
Stabilize and refocus quickly when change occurs, monitoring work to meet deadlines.
Availability for 24x7x365 staffing assignments, infrequent travel as required.
Other duties as assigned.
Qualification
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Required
Install, configure, and test software including Nuance applications, tools, and 3rd party systems such as Operating Systems, database management software, and tools and utilities on customer facing production environments.
Meet or exceed deadlines for all assigned projects.
Conduct planning, installation, configuration and validation of Nuance healthcare application solutions in customer on-premise servers and workstations with the aid of installation manuals and system requirements documentation.
Collaborate with a project team and communicate outcomes to the assigned project manager.
Demonstrate high availability and responsiveness to client and project team needs.
Research, analyze, document, and manage high quality resolutions to complex technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures in a fast-paced critical patient care environment to ensure timely response to customer inquiries, problem resolution, and reporting/escalation of unresolved issues.
Conduct detailed log file analysis, environmental and alerts monitoring, and system or application workflow configuration analysis and changes.
Provide advanced technical support and services via telephone, email, chat to external and internal customers.
Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
Facilitate and lead customer conference calls when necessary to manage the resolution of critical customer account issues.
Actively collaborate with other team members, including participating in team discussions and assisting with team knowledge sharing.
Reproduce errors in test and lab systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing.
Structure your time effectively; balance competing priorities, complete work in a timely manner and meet established quality and administrative documentation expectations.
Availability for 24x7x365 staffing assignments, infrequent travel as required.
Education: Bachelor’s degree (IT/CS/related discipline) or equivalent experience.
Number of Years of Work Experience: 3+ years of experience in a Tier II/III technical or application support environment; healthcare experience preferred.
Experience supporting end users, IT staff, or administrative staff with software application and/or hardware issues in Windows environments.
Experience troubleshooting the Windows stack, (Windows, IIS, SQL, ASP.NET, Active Directory).
Preferred
Ability to write and execute basic SQL queries including Select, Delete, Update statements.
Ability to analyze network traffic to diagnose application stability and performance issues.
Experience with the implementation and/or support of Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), and/or Diagnostic Imaging Workflow Management solutions.
Knowledge of HL7 and/or DICOM.
Company
Strategic Systems Inc
In a world being taken over by technology and automation, we recognize that PEOPLE are the key to innovation.
201-500 employees
H1B Sponsorship
Strategic Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase
