HCLTech · 1 day ago

Customer Service

Kings Mountain, NC

Full-time

Remote

Entry Level

$10/hr - $12/hr

Maximize your interview chances

Information and Communications Technology (ICT)IT Management

No H1B

Insider Connection @HCLTech

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

To adhere to quality standards, regulatory requirements, and company policies.

To ensure positive customer experience and CSAT through first call resolution and proper escalation of complaints, Adverse Events, and submission of appropriate help desk tickets.

Handles needs of customer via phone, chat, email, and SM in accordance with program standards.

Independently resolve issues within scope at time of interaction.

Participate in knowledge updates/fresher training, coaching plans, and roundtables.

Reliably adheres to schedule provided by operations to ensure SLAs are met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual Spanish/EnglishPositive customer experienceFirst call resolutionSocial media communicationHelp desk ticketingQuality standards adherenceRegulatory requirements knowledgeTraining participationSchedule adherenceCoaching participationCSAT knowledge