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Company

NTT · 9 hours ago

Client Success Manager

Connecticut, United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $128K/yr

5+ years exp

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Data CenterInformation and Communications Technology (ICT)

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Responsibilities

Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.

Establishes and maintains effective client relationships.

Effectively communicates and interacts with clients, vendors, and internal department team members.

Maintains periodic account health assessments to drive client retention.

Gathers and tracks client requirements and specifications, including changes.

Develops and maintains various client account documentation.

Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.

Prepares status reports to keep management, clients, and project team informed of project status and related issues.

Recommends appropriate process and procedure revisions in support of continuous improvement.

Coordinates, tracks and reports on quality assurance metrics and testing.

Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.

Manages key support systems related to technology systems, training, documentation, and knowledge management.

Performs other tasks as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelProject ManagementMicrosoft Office SuiteData Center OperationsIT infrastructureIT managed servicesCloud computingITIL CertificationProcess Improvement CertificationsSSAE 16Client service skillsPMP Certification

Required

B/S degree or equivalent education and/or work experience required.

Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical.

Working knowledge of Microsoft Office Suite

EXCEL EXPERIENCE A MUST

Working Knowledge of Data Center Operations

Project Management Experience at the Deployment and Program Level

Able to present routinely to executive team

Possess excellent problem solving, critical thinking and interpersonal skills

Possess excellent verbal and written communication skills

Possess excellent client service skills

Highly motivated self-starter

Must be able to respond to emergency situations at the data center.

Responsible to carry a cell phone and provide 24 x 7 support as needed.

Must be willing to work outside normal business hours, including weekends, late nights, holidays.