RELX · 20 hours ago

Associate Customer Engagement Manager (Remote)

United States

Full-time

Remote

Mid Level

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Responsibilities

Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative

Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met

Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance

Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers

Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives

Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management

Performing ad hoc configuration, optimization, training and delivery projects

Collaborating with cross-functional teams to identify and represent customer needs and developing solutions

Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.

Qualification

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Account managementSaaS platformsTechnical project managementCustomer relationship skillsAPIsSQLFinancial crime sector experienceSpanish language skillsPortuguese language skills