N.C. Department of Information Technology · 15 hours ago
User Support Analyst
Moore County, NC
Full-time
Remote
Entry Level
4+ years exp
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Responsibilities
Experience consulting with clients and other IT professionals to resolve technical issues and ensure resolutions
Experience independently resolving routine and non-routine issues on software and/or hardware
Demonstrated knowledge and skills across various technological domains to effectively handle diverse work tasks
Qualification
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Required
Experience consulting with clients and other IT professionals to resolve technical issues and ensure resolutions
Experience independently resolving routine and non-routine issues on software and/or hardware
Demonstrated knowledge and skills across various technological domains to effectively handle diverse work tasks
Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role
Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.
Benefits
Health insurance options
Standard and supplemental retirement plans
The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick, and community service leave
Paid parental leave
Twelve (12) holidays/year
Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
Twelve (12) sick days/year which are cumulative indefinitely
Longevity pay lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Company
N.C. Department of Information Technology
The N.C.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Christie Burris
Chief Data Officer
Recent News
2024-01-12
2023-05-27
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