Mattress Firm · 4 hours ago

Claims Specialist

United States

Full-time

Remote

Entry, Mid Level

$58K/yr - $60K/yr

2+ years exp

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Responsibilities

Receive and review all incoming claims related to Workers Comp, General Liability, Auto, and Property.

Efficiently manage claims from opening through to closure while maintaining a high level of service to our associates.

Provide guidance and service activities including identifying the need, resourcing the solution, and communicating the resolution to assure internal customer satisfaction for leadership and associates throughout the organization.

Determine coverage eligibility and assess the extent of liability.

Document claim activities, decisions, and correspondence accurately and comprehensively.

Ensure compliance with regulatory requirements and Company policies throughout the claims process.

Ensures follow up on hazards reported in claims to ensure a safe work environment and limitation of risk.

Work closely with leadership to ensure OSHA 300 logs are completed timely and accurately.

Create reporting to show results, progress, deficits, and analytics relating to all casualty claims.

Work with internal teams to identify areas for improving compliance and efficiencies in casualty claim processes.

Complete all required training modules and certifications prior to the due date.

Ensure all safety policies and procedures are followed to ensure a safe work environment for all.

Communicate professionally with all internal and external contacts.

Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.

Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Investigate, evaluate, and negotiated assigned material/physical damage claims in accordance with applicable laws and company guidelines.

Lead/Participate in periodic claim reviews with internal and external partners.

Assist with special projects or initiatives related to claims management as needed.

Ensure professional knowledge is kept up to date with ongoing training and research.

Execute Company initiatives and other activities requested by supervisor.

Updates job knowledge by participating in educational opportunities.

Contributes ideas on ways to optimize or improve the team, the department, and the Company.

Qualification

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Claims managementClaims investigationInsurance principlesWorkers Comp claimsGeneral Liability claimsAuto claimsProperty claimsOrganizational ManagementData ManagementEmployment LawsData ReportingMicrosoft SuiteWorkday HRIS