The Galman Group · 7 hours ago
Customer Support Representative
Newark, DE
Part-time
Remote
Entry Level
$25/hr - $30/hr
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Responsibilities
Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
Build rapport and trust with clients through open and transparent communication via phone and email.
Use our CRM to manage client accounts and document client discussions with detail and clarity.
Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program.
Take and manage escalation calls with courtesy and professionalism.
Work hand in hand with other supporting departments to ensure our client’s success in the program.
Qualification
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Required
Education: High school diploma or equivalent required.
Strong interpersonal and communication skills.
Ability to build rapport and connect with customers in person.
Problem-solving mindset with a focus on delivering solutions.
Comfortable working in a fast-paced, team-oriented environment.
Preferred
Experience: Previous experience in customer service, sales, or a related field is a plus but not required.
Education: High school or equivalent (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Company
The Galman Group
Welcome Home The Galman Group’s mission is “Creating Great Places To Live.” With that goal in mind, we have become a leader in the Delaware Valley’s apartment industry.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Samuel M. Goldstein
Board Member
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