OKAYA INFOCOM · 6 hours ago

UCM Engineer

United States

Full-time

Remote

Entry Level

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ConsultingInformation Technology

Hiring Manager

Nishant Kumar

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Responsibilities

UCM (Unified Communications Manager) engineers who have experience managing and troubleshooting Ribbon SBCs.

Ribbon SBC is a gap we are trying to close.

Basic understanding of Cisco IP telephony Network Infrastructure.

Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN.

Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways.

Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP.

Ability to write scripts / programs in at least one language for example: Python, Java, Perl.

Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution.

Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.

Excellent written and verbal communication, interpersonal and presentation skills.

Proven planning, prioritization, and organization skills.

ITIL Foundation level knowledge.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UCMRibbon SBCCisco IP TelephonyVoice ProtocolsCollaboration ProductsAPIsSDKsScripting LanguagesITIL Foundation

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