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Company

Swooped · 5 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

You’ll deliver touchpoints to an assigned book of customers throughout their lifecycle, including providing onboarding and coaching through launch, nurturing the relationship post-launch, and sourcing expansion opportunities.

You’ll own and report on engagement, revenue, and churn metrics for your book of business.

You’ll plan activities and initiatives 3-6-9 months ahead, while remaining flexible in changing conditions.

You’ll engage regularly in professional development activities selected in collaboration with management and in alignment with company needs and your interests.

You’ll participate in regular team, cross-departmental, and project meetings, and share customer feedback and insights with management and peers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementCRM experienceDemonstrating product valueInitiativesProject managementPersonal

Required

2+ years in Customer Success Management or Account Management roles

Experienced with CRMs like HubSpot, Salesforce, or similar

Experienced with leading initiatives and running experiments to iterate processes

Comfortable managing multiple projects simultaneously

An excellent communicator (verbal, written, and in-person or on Zoom)

Skilled at interdepartmental collaboration, with a 'we all win together' mindset

Able to work independently and reach out for help when needed

Skilled at self-reflection and extracting lessons from outcomes

Aligned with the company’s values of Simplicity, Helpfulness, and Growth and the Customer Success team’s values of Curious, Trusted, and Approachable

Skilled at demonstrating product value across the lifecycle, achieving assigned objectives, and identifying and capitalizing on revenue opportunities

Invested in personal and professional growth, including personal responsibility and accountability

Benefits

A healthy and thriving company culture -- you’ll work with an amazing team!

True work + life fit: the team works hard and has high expectations of one another, but also plays hard and deeply respects their shared humanity and need for balance.

Fully remote position with flexible scheduling options

Health, dental, vision, short-term disability, and life insurance options

Retirement Plan

Paid holidays

Unlimited Paid Time Off on a “Take What You Need” plan

Paid professional development

$1,200 home office budget

$1000 annual personal learning stipend that can be used for books, online or in-person courses, and more. If you have a friend or family member who wants to take a class with you, you can use your stipend for them too!

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