Enterprise Bank & Trust · 5 hours ago
Bilingual Client Service Officer (Remote Eligible: KS, MO)
St. Louis, MO
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesBankingFinancial Services
Insider Connection @Enterprise Bank & Trust
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Respond to heavy call volumes, addressing all customer needs
Perform loan transactions, payments, deposit account transfers, and deposit adjustments
Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
Respond to email and secure messaging inquiries, including stop payments and address changes
Actively researches internal and external client requests, and performs timely follow up
Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
Assist banking associates with system navigation and maintenance needs, along with resolving client issues
Perform other duties as assigned
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bilingual in Spanish
Strong commitment to customer service
Excellent verbal, written and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail-oriented
Demonstrate flexibility, versatility, commitment and good judgement
Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
Initiative to rectify client issues, utilizing vendors and manuals
Minimum two years’ experience in the financial services industry or a combination of relevant experience.
High school diploma or general education degree
Skilled in operation of a personal computer and mobile devices
Microsoft Word and Excel
Proficiency in navigating multiple banking systems
Preferred
Bilingual - Spanish Preferred
Previous banking experience preferred
Benefits
Annual paid volunteer time off
Charitable-matching opportunities
Company
Enterprise Bank & Trust
Enterprise Bank & Trust provides banking products and services.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-09-08IPO· undefined
Leadership Team
K
Keene Turner
Executive Vice President and CFO
Jamie Buckley
SVP - Director of Commercial & Industrial Banking
Recent News
Business Journals
2024-04-10
St. Louis Business Journal
2024-01-25
Kansas City Business Journal
2023-12-14
Company data provided by crunchbase
