R1 RCM · 20 hours ago

Customer Partner Manager

United States

Full-time

Remote

Mid, Senior Level

$72K/yr - $109K/yr

5+ years exp

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Health CareHospital

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Responsibilities

Responsible for day-to-day leadership and management of full-scale end-to-end revenue cycle management.

Oversee multiple Customer Partner associates and other staff to carry out key objectives.

Assist in the relationship management of key client counterparts including continued commission of revenue cycle performance.

Support internal efforts to improve KLAS and NPS scores and related activities.

Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs.

Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance and leading the transformation.

Drive client satisfaction and retention by delivering exceptional service and value.

Identify opportunities for upselling and cross-selling additional R1 RCM services.

Stay informed about industry trends, best practices, and regulatory changes in healthcare revenue cycle management.

Collaborate with the sales team to support new business development and client onboarding.

Other duties and responsibilities as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Revenue Cycle ManagementClient relationship managementHealthcare revenue cycle processesOperational experienceData analysisManagement experience