Airbnb · 5 hours ago
Social Media Manager, Channel Communications
United States
Full-time
Remote
Mid Level
$109K/yr - $128K/yr
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Responsibilities
In-the-know of daily emerging issues across all social media channels
Assist with reporting and data collection: Quarterly reports, Work with Social Listening, deep dives, performance insights and quality
Evaluate the need for response strategies, communicating when necessary with leadership and POCs for alignment
Assess and measure campaign/project effectiveness
Regional Team management: Coaches team, delivers feedback, ensures high-level of performance
Initiate improvements to workflows, metrics, day-to-day processes
Stakeholder relations across CS and Comms: Ability to work cross functionally on Comms initiatives involving Community Support and Trust Operations, Policy, Regulatory, Corporate and Crisis Management
Create and deliver trainings/new process materials: Develop playbooks and guidance on best practice for social media rapid response
Support and drive initiatives/projects with regional/global impact
Draft/Approve copy and publish content across different channels
Assist with Lead’s duties while Lead is out of office and as needed
Qualification
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Required
Experience in relevant fields such as communications, customer service, strategy and project management
Leadership skills with proven track record in delivering impact in a regional team in a fast-paced environment
Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
Strong business acumen, including problem-solving, analytical and critical thinking skills.
Experience leading new projects and initiatives from ideation to execution
Highly organized with the ability to track numerous projects and tasks
Confident and comfortable when working with members at various levels across multiple stakeholders and functions
Skilled at working with data tools to pull data/insights to build out reports and deep dives
Able to produce quality work within tight deadlines and adjust quickly to changes in priorities
Passion for Airbnb and the mission of the company, and ability to learn and improve on the go
Ability to work Monday through Sunday for 9 hours per day (including a one-hour break) between 10 a.m. and 7 p.m. OR between 11 a.m. and 8 p.m.
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.
Founded in 2008
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.42BKey Investors
JP Morgan ChaseFirstMarkTPG
2023-04-26IPO· undefined
2020-06-03Secondary Market· undefined
2020-04-14Debt Financing· $1B
Leadership Team
Brian Chesky
CEO & Co-Founder
Joe Gebbia
Co-founder & Head of Samara
Recent News
News is My Business
2024-11-24
2024-11-24
Wanted in Rome - News in Italy - Rome's local English news
2024-11-24
Company data provided by crunchbase
