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Company

EverService Holdings, LLC · 4 hours ago

Call Center Representative, Alert Communications

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Provide exceptional customer service to establish or maintain a relationship between our clients and their callers

Input caller information accurately to properly classify the call

Follow specific prompts to obtain detailed, fact specific information from the caller

Follow all account specific instructions including scripted verbiage

Complete all caller intakes accurately by following correct paths and instructions

Identify and escalate priority issues accordingly

Adjust communication style for each call, conveying confidence and empathy where appropriate

Meet productivity goals

Manage on system time efficiently to maximize productivity

Manage and record off system time appropriately, honestly, and accurately

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High-volume Call HandlingEnglish FluencyTyping 30 wpmLegal Industry ExperienceComputer ProficiencySpanish BilingualMicrosoft SuiteSalesforce CRM

Required

Available to work weekends, and holiday shifts

Ability to type 30 wpm with 94% accuracy

Ability to read, write and speak English fluently

Ability to handle a high-volume of callers

2+ years of experience in a high-volume call center required

Computer proficiency skills, and ability to navigate multiple systems and monitors required

A quiet, remote work environment is required

Candidates who are job offered must agree to undergo employment verification, background and reference checks

Preferred

Spanish bi-lingual is a plus

Microsoft Suite proficient

Salesforce CRM experience

Benefits

Remote-first Environment

Medical/Vision, Dental, Retirement

Life Insurance

Employee Assistance Program

Paid Time Off

Double your hourly rate when working on company observed holidays

Company

EverService Holdings, LLC

EverService Holdings, LLC is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services.

Founded in 2018

Phoenix, Arizona, USA

501-1,000 employees