62 applicants

Company

Broadridge · 4 hours ago

Supervisor, Client Support (Remote)

Washington State-Home Office

Full-time

Remote

Mid Level

$50K/yr - $65K/yr

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Responsibilities

Lead, coach, and mentor a team of associates to ensure high performance and productivity levels.

Develop and implement strategies to improve the overall efficiency and effectiveness of the team.

Monitor key performance indicators (KPIs) to track team and individual performance, providing feedback and support as needed.

Collaborate with other teams to address client issues and ensure timely resolution of inquiries and requests.

Maintain a thorough understanding of our products, services, and systems to effectively support client needs.

Identify opportunities for process improvements and workflow optimization to enhance the client experience.

Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.

Act as a point of escalation for complex client issues, demonstrating exceptional problem-solving skills and a commitment to client satisfaction.

Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service PrinciplesMicrosoft Office SuiteCRM SoftwareBilingual FrenchBilingual SpanishTeam Development

Required

Strong leadership skills

Excellent communication abilities

Deep understanding of customer service principles

Ability to lead, coach, and mentor a team of associates

Ability to develop and implement strategies to improve team efficiency and effectiveness

Ability to monitor key performance indicators (KPIs) and provide feedback

Ability to collaborate with other teams to address client issues

Thorough understanding of products, services, and systems to support client needs

Ability to identify opportunities for process improvements and workflow optimization

Ability to conduct regular performance evaluations and provide training and development opportunities

Ability to act as a point of escalation for complex client issues

Ability to foster a positive and collaborative work environment

Preferred

Bachelor's degree in business administration, finance, or a related field

Bi-lingual education and experience preferred: French, French Canadian and Spanish

Proven leadership abilities with a track record of successfully managing and developing teams

Strong interpersonal skills with the ability to effectively communicate and build relationships at all levels of the organization

Excellent problem-solving skills and the ability to think strategically to address complex client issues

Proficiency in Microsoft Office Suite and CRM software

Ability to learn and adapt quickly to changing technologies

Company

Broadridge

Glassdoor

3.9

Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.

Founded in 1962

New York, New York, USA

10,001+ employees

http://www.broadridge.com

H1B Sponsorship

Broadridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (50)

2022 (131)

2021 (125)

2020 (68)