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Company

American Cancer Society · 13 hours ago

Product Manager, Giving Experiences - Remote

Atlanta, GA

Full-time

Remote

Mid Level

$69K/yr - $86K/yr

3+ years exp

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Responsibilities

Serve as a subject matter expert in product capabilities and platforms, as well as, digital fundraising tactics, consulting with business partners and regional staff on digital fundraising solutions, including guidance on platform selection, and strategies and tactics for revenue growth.

Serve as the face and voice of the team, fielding questions from field staff, and managing internal communications.

Manage escalations related to our digital products, liaising with our support teams, developers, and field staff

Produce documentation, resources, and guides to assist in utilization of products and platforms.

Support the development of digital products and platforms with an eye to scalability and organizational platform synergies

Supporting digital products utilizing agile development processes, lead enhancements, set requirements, and assist with prioritization aligned with the business objectives and product roadmap for revenue and fundraising platforms, partnering with developers and business analysts

Serve as a UAT & Production Validation tester through development sprints.

Review, prioritize and refine product bugs found during quality assurance.

Develop effective go to market strategies and plans to ensure successful product launch and ongoing adoption of new products.

Perform market research and competitive analysis to understand market demands and opportunities and recommend new products, enhancements, and features that could be appropriate to test and/or scale to achieve ACS’s goals.

Monitor revenue results and work with Digital Product Analytics team to provide reports on digital fundraising campaigns, competitor digital fundraising trends, and other determined metrics to develop data-driven strategies to monitor benchmarks, drive revenue and set site performance standards.

Assist with creating, maintaining, and socializing product concepts and roadmaps for digital fundraising products to establish a shared vision across the enterprise by building consensus on priorities with key stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital FundraisingProduct ManagementAgile DevelopmentProduct MarketingQuality Assurance TestingDigital MarketingBlackbaudClassyDonor DriveAzure DevOpsGoogle AnalyticsSalesforce for NonprofitsMarket ResearchDocumentation Skills

Required

Bachelor's degree in business administration, marketing, management, and/or equivalent work experience.

3-5 years of digital fundraising experience with a focus on customer service, product marketing or product development.

Strong customer service and communication skills.

Experience writing and developing training, guides, and promotional materials.

Experience in quality assurance testing, technical support and product marketing.

Ability to understand business needs, provide solutions to problems, set clear expectations and effectively work with a multi-disciplinary team.

Strong interpersonal skills, with demonstrated verbal and written communications to maintain effective working relationships with all levels of project team including remote staff.

Detail oriented with the ability to handle multiple assignments and deadlines, to prioritize assignments as necessary, and to work well under pressure and in a fast-paced environment.

Demonstrated organizational and time management skills.

Self-starter, with strong sense of ownership, assertive follow-through and orientation towards results.

Team player with strong attention to detail and a customer service mindset with a focus on getting things done.

Solid understanding of digital marketing best practices and digital fundraising strategies and platforms.

Ability to create and refine business processes to most efficiently and effectively deliver digital solutions.

Product management experience, including a solid understanding of agile and waterfall development process.

Understanding and experience with digital fundraising platforms, applications and connected products and services such as Blackbaud, Classy, Donor Drive, Azure DevOps, Google Analytics, and Salesforce for Nonprofits, and other systems that interact with a web and mobile app environment.