Bennie · 13 hours ago

Customer Experience Manager

Stamford, CT

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

3+ years exp

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Responsibilities

Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.

Support execution of the annual customer account plan for all assigned customers.

Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.

Lead customer open enrollment presentations.

Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.

Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.

Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.

Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Benefit account managementLife & Health Producer’s LicenseMS ExcelMS WordMS PowerPointHR/Benefits technology platformsLarge-group benefits consultingSmall-group benefits consultingRelationship building