Be an early applicantLess than 25 applicants

Company

Oracle · 14 hours ago

Senior Technical Support Analyst - Cloud Supply Chain Management

United States

Full-time

Remote

Senior Level

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Data GovernanceData Management

H1B Sponsor Likely

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Responsibilities

Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards.

Demonstrate strong follow-through and consistently keep commitments to customers and partners.

Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.

Take ownership and responsibility for priority customer cases where and when required.

Review urgent and critical incidents for quality.

Queue reviews with engineers to ensure quality and efficiency of support.

Report high visibility cases, escalations, customer trends to management.

Act as information resource to the management team.

Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible.

Participate in projects that enhance the quality or efficiency of support.

Participate in system and release testing, as needed.

Act as a role model and mentor for other engineers.

Work with Oracle Development/Support Development for product-related issues.

Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Supply Chain ManagementExceptional diagnostic skillsJavaXMLJ2EEOracle ADFSOAWeb ServicesDesire to learn new technologies

Required

Skills in using industry standard tools and techniques.

Exceptional diagnostic and troubleshooting abilities.

Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards.

Demonstrate strong follow-through and consistently keep commitments to customers and partners.

Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.

Take ownership and responsibility for priority customer cases where and when required.

Review urgent and critical incidents for quality.

Queue reviews with engineers to ensure quality and efficiency of support.

Report high visibility cases, escalations, customer trends to management.

Act as information resource to the management team.

Participate in projects that enhance the quality or efficiency of support.

Participate in system and release testing, as needed.

Act as a role model and mentor for other engineers.

Work with Oracle Development/Support Development for product-related issues.

Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done).

Diligent and meticulous.

Superb communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly advanced situations to executives, support personnel and customer personnel.

Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.

Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.

Fast and flexible problem solving proficiency so as to be able to adjust resolution plans as new data for given problems is obtained.

Ability to persevere in the face of obstacles and ensure customers’ success.

Able to work well with limited daily supervision.

Self-starter.

Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting.

Ability to analyze details and synthesize the 'big picture', frequently working with incomplete or ambiguous data.

Creative use of industry standard tools to aid in the diagnostic process.

B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Strong Supply Chain Management, with Planning and Manufacturing Modules.

Desire to learn new technologies.

Preferred

Process orientation preferred.

Knowledge in one of the following areas is seen as an advantage: XML, Java, J2EE, Oracle ADF, SOA and Web Services.

Benefits

Medical

Life Insurance

Retirement Planning

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)