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Company

PayNearMe · 5 hours ago

Senior Client Success Manager - Remote

Santa Clara, CA

Full-time

Remote

Senior Level

$140K/yr - $165K/yr

7+ years exp

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Financial ServicesFinTech

Comp. & Benefits

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Responsibilities

Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.

Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.

Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes to effectively guide clients through enhancements and customization.

Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed.

Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable.

Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams.

Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.

Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs.

Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform.

Provide expert-level guidance to drive system adoption and operational improvements.

Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.

Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe’s offerings.

Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives.

Qualification

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Consultative salesPayments platformsAPI integrationClient success managementProject managementTechnical product demosCross-functional team managementMaster's degree

Required

Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry.

Strong understanding of payments platforms, including batch processing, API integration, and data exchange.

A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment.

Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner.

Demonstrated experience in leading high-impact projects that align with broader business goals.

Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships.

Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders.

Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively.

Bachelor’s or Master’s degree in Business, Marketing, or a related field.