ServiceNow · 6 hours ago
Sr Deal Desk Manager
Santa Clara, CA
Full-time
Remote
Mid, Senior Level
$129K/yr - $226K/yr
3+ years exp
Maximize your interview chancesBusiness Process Automation (BPA)Cloud Management
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Responsibilities
Qualify requests, help define plan to estimate, to scope and to develop proposals
Analyze customer needs and requirements and research ServiceNow and other various sources of information to compose custom and boilerplate business and technical content that effectively communicate the scope and value of our services
Review customer-defined scope & requirements, as well as business, technical, legal, and financial requirements and develop the plan, outline, and timetable to deliver a compelling, compliant response
Coordinate the information required to produce the SOWs, proposals and other materials, manage multiple projects at once to meet deadlines
Manage the process of deliverable creation to support Implementation and Advisory engagements for our largest and most complex customers
Work closely with various resources including but not limited to Services Sales, Advisory, Delivery, Legal, Finance Sales, Operations and other groups
Create, collect, proofread, organize, format and review drafts and final editions of documents for readability and alignment with customer requirements and compliance with ServiceNow business and legal policies and practices
Review documents and revisions with Service Sales team
Prepare and participate in Deal Validation meetings for large SOWs, review SOW contents with participants and explain content. Manage updates as applicable
Follow-up on opportunity progress and closing plans
Collaborate with other team members as well as cross-functional subject matter experts to periodically review and update or retire PS processes, procedures, standards and tools
Augment and manage knowledgebase to provide response content that includes only te most accurate and current company, software and services information
Maintain / expand current knowledge of the platform via internal webinars, case study, training and all other resources available
Provide mentoring to junior PS team members on company proposal processes and company/industry best practices
Communicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations on proposal best practices, policies, and processes/procedures
Maintain accurate records of proposal submitted as well as drafts, approval, and other supporting documents
Qualification
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Required
The ability to comprehend, communicate, and cohesively orchestrate complex business, technical and legal requirements, information and materials
The ability to build and maintain partnership with Sales and Delivery teams
Superior writing, copy-editing, spelling, grammar, punctuation and style skills
First-class professional and interpersonal communication skills for collaboration with various groups
Excellent organization and time management skills to oversee simultaneously occurring projects, tasks and deadlines
Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment
Proven critical thinking and effective decision-making abilities
Understanding of sales lifecycle/stages and outcomes
Capable of working independently and in collaboration with remote resources to meet deadlines
Able to comprehend, communicate and cohesively organize complex business, technical and legal concepts, information and materials
Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software. Must be proficient in Microsoft Word, Excel and PowerPoint
3-5 years of experience producing SOWs and proposals for high-value contracts
Preferred
Consulting experience (technical, project management, etc.) is not mandatory but is a plus
Experience with working with software vendors is not mandatory but is a plus
Technical or university degree in business, communications, English, marketing, publishing, computer science or equivalent experience preferred
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.
10,001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (650)
2022 (816)
2021 (565)
2020 (420)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity· undefined
2012-07-20IPO· undefined
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2024-11-27
2024-11-26
Company data provided by crunchbase
