Be an early applicantLess than 25 applicants

Company

Infinite Computer Solutions · 7 hours ago

Google CCAI Tester

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hiring Manager

Venkadesh Babu

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Responsibilities

Design, develop, and execute test cases for Contact Center, IVR, Chatbot, SMS, and email channels.

Create and implement automated scripts using python for end-to-end testing.

Work with the Cyara tool and assist in transitioning testing strategies to Gen AI-based scripts.

Collaborate with cross-functional teams (developers, managers) to ensure seamless integration of automation into the testing lifecycle.

Conduct both manual and automated testing as needed to verify the functionality and performance of features across various channels.

Identify, track, and report issues, bugs, and anomalies using standard bug tracking tools.

Maintain detailed documentation of test cases, scripts, and results.

Stay updated on the latest trends and technologies in AI-based automation and apply them to improve testing efficiency.

Experience with Agile and DevOps methodologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

GenesysWFMGoogle CCAICyaraIVRCall Center metricsPythonAutomated testingManual testingAgile methodologiesDevOps methodologiesTesting documentationBug tracking toolsAI-based automationCross-functional collaboration

Required

5+ years of experience as a QA Engineer

Strong background in testing Genesys, WFM, Google (CCI, CCAI, CCIP), Cyara (testing), IVR, Call Center metrics

Design, develop, and execute test cases for Contact Center, IVR, Chatbot, SMS, and email channels

Create and implement automated scripts using python for end-to-end testing

Work with the Cyara tool and assist in transitioning testing strategies to Gen AI-based scripts

Collaborate with cross-functional teams (developers, managers) to ensure seamless integration of automation into the testing lifecycle

Conduct both manual and automated testing as needed to verify the functionality and performance of features across various channels

Identify, track, and report issues, bugs, and anomalies using standard bug tracking tools

Maintain detailed documentation of test cases, scripts, and results

Stay updated on the latest trends and technologies in AI-based automation and apply them to improve testing efficiency

Experience with Agile and DevOps methodologies

Company

Infinite Computer Solutions

Glassdoor

3.4

Next-Gen Business Technology Platformization™ and Product Engineering Services.

Founded in 1999

Rockville, Maryland, USA

10,001+ employees

https://www.infinite.com

H1B Sponsorship

Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (291)

2022 (314)

2021 (407)

2020 (527)