45 applicants

Company

CSAA Insurance Group, a AAA Insurer · 5 hours ago

Commercial Senior Manager, Special Investigations Unit - Remote

Arizona - Home Teleworkers

Full-time

Remote

Senior Level

$137K/yr - $152K/yr

5+ years exp

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AssociationAuto Insurance

Comp. & Benefits

No H1B

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Responsibilities

Manages and directs the activities of the Commercial Special Investigations Unit (SIU) operations and staff, develops operational policies and procedures, strategic planning, budgeting, and staffing.

This position has full management responsibility for recruiting, hiring, training, performance appraisals, and salary actions of direct and indirect reports.

Leads collaborations among commercial claim staff, the staff of mobility policy holders and other involved entities.

Owns communication on Mobilitas fraud-prevention efforts to internal executives, external executives for our policy holders and external industry executives.

Provides leadership and direction at highest operations level; responsible for developing strategic plans and develops tactical plans for area of accountability, including overseeing managers, supervisors, and staff.

Responsible for management and direction of the SIU section, to include setting required department and individual targets and goals in support of department strategy and ensures department goals and targets are met.

Monitors current trends and issues affecting department, works with other internal business units and establishes, maintains, and monitors relationships with external regulatory and government agencies.

Responsible for decision making in the review of complex and high exposure cases for authority.

Qualification

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Fraudulent claims handlingBudget planningClaims managementState adjuster's licenseCPCU/AIC/CFE designationCommercial claim experienceLitigation experienceCoachingVirtual staff managementAutomobile operator’s licenseMentoring

Required

Expert knowledge and understanding of the handling of suspected fraudulent claims and the legal process associated with the litigation of SIU claims

Financial aptitude, to include effective management of budget planning and other fiduciary responsibilities

Comprehensive knowledge and understanding of all lines of coverage, complex liability and damage issues

Ability to work with managers and executives at all levels in a professional manner

Effective problem-solving and decision making skills

Effective oral and written communication skills, to include the ability to conduct meetings and deliver formal presentations

Proven leadership and motivational skills and the ability to coach, mentor and evaluate a professional, virtual staff

Bachelor's degree in related area or an equivalent combination of education and experience

State adjuster's license

Valid automobile operator’s license

Preferred

CPCU/AIC/CFE (Certified Fraud Examiner) designation

2+ years commercial claim experience

2+ years litigation experience

5+ years of claims management experience

Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)

Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

Translates our enterprise strategy and priorities for their team members to connect to the bigger picture

Demonstrates a company ownership mindset, thinking beyond boundaries of their own area

Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

Performance bonus

401(k) with a company match

Company

CSAA Insurance Group, a AAA Insurer

Glassdoor

3.8

Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.

Founded in 1914

Walnut Creek, California, USA

1,001-5,000 employees