American Family Insurance · 4 hours ago

Homesite Customer Service Representative (Remote)

GA Atlanta

Full-time

Remote

Entry Level

$25/hr - $25/hr

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Insider Connection @American Family Insurance

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Responsibilities

You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.

You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.

You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.

You will refer more complex issues to appropriate service partners.

Qualification

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P&C LicenseEthernet connection

Required

Demonstrate experience providing customer-focused solutions or support.

Demonstrated written and spoken communication skills.

Demonstrated ability managing multiple priorities in a fast-paced environment.

You will troubleshoot and resolve issues.

For optimal performance and reliability, this position requires that you have a hardwired (Ethernet) connection to your internet with a minimum speed of 100 Mbps download and 10 Mbps upload.

Work that primarily involves sitting/standing.

Preferred

P & C License strongly preferred, but not required. Employees are expected to pass their state's P&C license exam within 12 months. Training and administrative support will be provided.