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Company

Allstate · 7 hours ago

Outbound Sales Strategy Lead Analyst

Illinois, United States

Full-time

Remote

Mid Level

$79K/yr - $142K/yr

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Responsibilities

Execute and oversee predictive dialer and other outbound-related activities.

Act as a subject matter expert on outbound applications, advising on improving lead performance and driving effectiveness in collaboration with MICB departments.

Advocate for compliance with legal requirements, including TCPA/DNC regulations.

Provide thought leadership and deep business expertise on strategic projects involving predictive dialer technology.

Influence senior leadership on the integration of outbound technology to achieve business objectives.

Collaborate with MICB leadership to optimize outbound platforms and maximize results.

Identify and implement outbound dialer functionality required to meet business goals.

Partner with Technology Strategy & Support teams to enhance outbound technology, scheduling new product releases and updates.

Design and optimize outbound telephony processes and infrastructure.

Lead the outbound technology roadmap in partnership with Technology Support.

Analyze long-term impacts of outbound initiatives to inform strategy.

Develop data-driven solutions to optimize lead performance and outbound contact center effectiveness.

Provide data visualization to communicate sales and retention performance effectively.

Mentor team members to build predictive dialer expertise and business knowledge.

Foster strong relationships across departments, coaching and influencing stakeholders to drive success.

Manage daily, weekly, and monthly scripts, ensuring optimized table performance, list creation, report generation, and system integrations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Outbound Call Center OperationsPredictive Dialer SystemsTableauPower BIOracleHadoopPostgresSQL ServerAdvanced ExcelProject ManagementData VisualizationBusiness AnalyticsMentoringRelationship Building

Required

Bachelor's Degree or equivalent work experience.

Strong understanding of outbound call center operations and strategies, including predictive dialer systems (experience with Noble/Alvaria is a plus).

Proficiency in tools such as Tableau, Power BI, and enterprise databases (Oracle, Hadoop, Postgres, SQL Server).

Advanced Excel, Word, Access, and Outlook skills.

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Strong business acumen with proven leadership and analytical capabilities.

Ability to interpret business needs and translate them into operational and technological solutions.

Exceptional verbal and written communication skills for engaging diverse audiences.

Expertise in data visualization to support storytelling and performance analysis.

Project management expertise, with strong organizational and multitasking abilities.

Proven ability to mentor, build relationships, and influence at all levels.

Conceptual, analytical, and creative thinking to drive innovative solutions.