Financial Times · 6 hours ago

Client Success Account Manager

Florida

Full-time

Remote

Entry Level

$67K/yr - $70K/yr

1+ years exp

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Responsibilities

Providing initial training and support to familiarise clients with the product.

Maintaining client records within the Account Management System (AMS) and Blink, including contracts, user access, and opportunity management.

Monitoring client usage statistics to identify areas for additional training or support, and potential opportunities for growth.

Proactively recommending product upgrades or additional products based on client needs and usage patterns.

Identifying opportunities for cross-selling and account expansion through regular client engagement and needs assessments.

Monitoring client usage to identify and mitigate potential risks.

Manage all renewals opportunities in Canada, Latin America and other regions as needed.

Manage Customer Questions and Support to answers all questions and concerns in a timely manner and communicate with data and product teams as needed.

Qualification

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Account ManagementForeign Direct Investment (FDI)Economic DevelopmentProject ManagementSpanish Language ProficiencyCRM ToolsClient Service CommunicationSalesforceAsanaB2B Customer Experience