Extend · 6 hours ago

Sr. Technical Account Manager I

Remote, US

Full-time

Remote

Senior Level

$125K/yr - $160K/yr

5+ years exp

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E-CommerceInsurTech

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Responsibilities

Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues.

Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.

Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates.

Lead new feature enablement and become an SME for the merchant success and onboarding teams.

Deliver proactive communication and a consultative experience by understanding current merchant priorities.

Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process.

Suggest feature and product enhancements to our product & engineering teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceBack-office OMS systemsBack-office ERP systemsEcommerce project deliveryIntegration with eCommerce platformsWeb Development experienceSoftware Engineering experienceJavascriptJQuery